Answers to Frequently Asked Questions about ILLiad
How do I renew ILL materials?
Renewing ILL materials
- Log into your ILLiad account with your WVU username and password.
- Any loans currently checked out to you will be listed on the landing page under "Checked Out Items" after you log in.
- To renew a specific item, you may either
- Click on the "Renew" button to the right of the title OR
- Click on the title of the item
- Click on "Renew" at the top of the next screen.
- NOTE:
- If the "Renew" buttton is greyed-out, it means either:
- It is too soon to request a renewal - try again closer to the due date OR
- The lending library does not allow renewals on that item
- When a user renews an ILL item, it is considered a request for renewal and the system will fill in an approximate due date. ILL staff cannot renew ILL materials until the Lending Library has responded to the renewal request. They may allow the item to be renewed or they may refuse to renew it.
- Check back after a few days to see if the book has been officially renewed and what the actual due date is.
What is my ILLiad username and password?
Use your WVU username and password to access ILLiad.
Who do I contact if I have problems with or questions about ILLiad?
ILL Department Contacts
If you are staff from a library that would like to borrow materials from WVU, and your library does not have OCLC, please fill out this form to set up an account for your library.
WVU-affiliated individuals with interlibrary loan questions, should contact the appropriate library listed below.
- Downtown Library: 304-293-0355
- Evansdale Library: 304-293-9759
- Health Sciences Library: 304-293-1933
- Law Library: 304-293-1626
or email WVUILLBorrowing@mail.wvu.edu